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Delivery and Collections - Kenya

Nairobi

Complimentary Collection from our Village Market Store

Complimentary Door to Door Delivery ~ 1 Working Day* (orders over KES 30,000)
KES 300 for Door to Door Delivery ~ 1 Working Day* (orders under KES 30,000)
*Overnight service for orders placed before 3PM Monday to Friday

Complimentary Express Delivery ~ Same Day** (orders over KES 40,000)
KES 500 for Express Delivery ~ Same Day** (orders under KES 40,000)
**Orders place before 12PM Monday to Friday

We also offer One Hour service in some areas of Nairobi. Please contact us for more details

For Door to Door Delivery we require a physical address and a contact number.

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Rest of Kenya

Complimentary Delivery to your nearest Wells Fargo collection point ~ 1 Working Day (orders over KES 35,000 )

KES 800 for Delivery to your nearest Wells Fargo collection point ~ 1 Working Day (orders under KES 35,000)

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Payments 

Only payments made via Mpesa are eligible for delivery. Our details are: 

Till number: 921361
Account name: African Luxury Kenya LTD

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Returns 

We hope that you are delighted with every order you receive from us, but if you need to return items to us for a refund or exchange you have 14 days to do so. 

Please notify us of your intention to return your order to us by emailing nairobi@patrickmavros.com or via WhastApp.

All items should be returned new, unused and in original Patrick Mavros packaging.

All successfully returned items will be credited to the same payment method used when placing the order, less any shipping costs.

Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from any courier company of your choice, as we can only be responsible for your parcel once it has been received into our store. 

Please note, items should not be returned to us without prior notice. 

All orders should be returned to Patrick Mavros, No. 284, The Village Market, Gigiri, Nairobi, Kenya. You will be notified by email once your return has been received and processed by a member of our team. 

For additional help or queries regarding the returns process, simply contact us.

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